FURNACEGUYS-HOME HEATING & COOLING

Privacy Policy

Furnace Guys values you as a customer and we thank you for your confidence in choosing our company. As a customer, you trust us with your personal information. We respect that trust and want you to be aware of our commitment to protect the information you share with us in the course of doing business with us.

We will obtain your consent whenever we collect your personal information or make changes to the operational information we store. Your consent may be expressed or implied. In certain circumstances your consent may be implied by your actions. For example, by providing us personal information by telephone, when you visit our office or when we make a home visit, it is implied that we can use such information as we outlined in this privacy policy.

What information we collect?

Personal Information we request may include your email address, name, mailing address civic address and telephone number. If you make a purchase, we may ask for your credit card number and billing information. Credit Card information is kept for our Comfort Club Memberships where there are monthly charges and are stored on a private file for as long as the client maintains their membership with Furnace Guys.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
Billing Communication To personalize your experience To allow us to better service you in responding to your customer service requests If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional emails from us, please refer to the “How I can optout, remove or modify information you have provided to us?” section below. Visitors who register or participate in other site features such as Home Comfort Club and Comfort Quotes will be given a choice whether they would like to be on our email list and receive e-mail communication from us.

Personal and Financial Data Collected

Making a purchase with a credit card on any service will result in personally identifiable information being exchanged with payment processors.

How do we protect your information?

We will not use your personal information for any purpose that you have not consented to.
Only Furnace Guys employees, whose duties require, are granted access to our customers’ personal information. All such employees will be required as a condition of employment to respect the confidentiality of our customers’ personal information.

We store your personal information only as long as is necessary for the purposes for which it is being collected. We erase or destroy the records containing personal information when they are no longer required; this will be done in ways that will ensure your continued privacy.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe the release is appropriate to comply with the law, enforce our sites policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please click on the Unsubscribe or Manage Preferences link that is contained in each e-mail message. Please note that due to e-mail production schedules you may receive any e-mails already in production. For all other matter, you may opt-out by ceasing to use the website.

Security

The security of your personal information is important to us, but remember that no method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Questions and Feedback

If at any time you have a question about our records containing your personal information, we will do our best to answer it. You have the right to be told about the kind of personal information we maintain and how it is used. Upon request, we will provide you with information regarding the existence, use and disclosure of your personal information.

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issues, via email to info@furnaceguys.com

If you would like to make a complaint about a possible breach of privacy laws please email us at info@furnaceguys.com

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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